Shipping & Delivery Policy
Nexton Crafts Kenya
Effective Date: 22 January 2026
We are committed to delivering your orders quickly and safely across Kenya.
1. Shipping Coverage
We offer shipping to all 47 counties in Kenya as outlined below:
| Region | Counties Covered |
|---|---|
| Nairobi Region | Nairobi |
| Central Kenya | Kiambu, Murang’a, Nyeri, Kirinyaga, Nyandarua |
| Eastern Kenya | Machakos, Kitui, Makueni, Embu, Meru, Tharaka Nithi, Isiolo |
| Rift Valley | Nakuru, Uasin Gishu, Elgeyo-Marakwet, Nandi, Trans Nzoia, Baringo, Laikipia, Narok, Kajiado, Bomet, Kericho, Samburu, Turkana, West Pokot |
| Western Kenya | Kakamega, Bungoma, Busia, Vihiga |
| Nyanza | Kisumu, Siaya, Homa Bay, Migori, Kisii, Nyamira |
| Coast Region | Mombasa, Kilifi, Kwale, Tana River, Lamu, Taita Taveta |
| North Eastern | Garissa, Wajir, Mandera |
2. Delivery Time
Maximum delivery time is up to 3 business days from order confirmation
Delivery timelines may vary slightly depending on location and courier availability
Orders placed on weekends or public holidays are processed the next business day
3. Shipping Fees
Shipping costs vary depending on location and order size
Exact shipping charges will be communicated before order confirmation
4. Order Processing
Orders are processed after payment confirmation
Customers will be contacted to confirm delivery details
5. Delivery Method
Deliveries are made through trusted local courier services within Kenya
Courier services we use include:
Posta Kenya (EMS / Courier Services)
G4S Courier Services Kenya
Fargo Courier
Roy Parcel Services
Mambo Express Courier
Speedball Courier Services
Runex Courier Services
Wells Fargo Courier Services
Masterpiece Courier Services
NTL Parcel Services
Courier Plus Logistics
Provincial Parcel Carriers (PPC)
Senda Courier
PickUp Mtaani
Sendy (local deliveries within Kenya)
For Nairobi deliveries, same-day or next-day delivery may be available
6. Customer Responsibility
Please ensure your delivery details are accurate
Nexton Crafts Kenya is not responsible for delays caused by incorrect information provided by the customer
7. Delays or Issues
In case of unexpected delays, customers will be notified promptly
We are not responsible for delays caused by factors beyond our control (weather, courier delays, etc.)
8. Contact Us
For shipping or delivery inquiries, contact us:
📧 Email: nextoncraftskenya@oulook.com
📞 Phone: 0707770126
📍 Location: Nairobi, Kimathi Street, Old Mutual Building, Second Floor, Room 225